Skydive Surfcity, Inc Cancellation Policy
We do not charge any deposit fees. Cancellations are free of charge as long as you give us the required notice (see below).However, there is a cancellation fee if you cancel without giving the required notice! We do charge full price for "no-shows". If your plans change we must be notified at least 48 hours (=2 full days for group sizes of 5 and smaller) , 72 hours (=3 full days for group sizes of 6-9) and 96 hours (=4 full days for group sizes of 10 or more people) prior to your scheduled appointment. Should you fail to do so, there will be a charge of $50 per reserved slot on your credit card. If you do not show up without cancelling at all or if you call in on the day of your appointment you will be charged full price of number of reserved 10,000 ft skydives. (Example 1: if you book for 3 people and cancel the day before the jump: there will be a 3 x $50 charge. Example 2: if you book for 3 people and 1 person cancels the day before the jump: there will be a 1 x $50 charge. Example 3: if you book for 3 people and don't show up: there will be a 3 x $199 charge. If only two people show up without giving the 48 hours notice for the 3rd person there will be a 1x $199 charge. Example 4: if you book for a skydive for 7 people and cancel 2 days before there will be a charge of 7 x $50 = $350 applied to your card on file. If you make a last minute booking and are already within the cancellation period, the cancellation fees will apply. By making reservations and supplying your credit cards information all participants agree to our cancellation policy and our terms and conditions. There are no exceptions!
Skydive Surfcity, Inc Overage Charge for Heavier Customers
Most places have a weight limit of 200 pounds. However, we do have the equipment and expertise to cater for heavier customers. At weights exceeding 220 lbs, our instructors charge an additional fee of $1 per every pound over 200 lbs (for the extra workload) Example: if you are 219 lbs, there will be no extra charge. If you are 225 lbs, there would be a $25 surcharge. This surcharge is an industry standard and gets passed on to the instructors 100%. At weights exceeding 230 pounds, it is our staff's discretion whether or not you should jump. At weights exceeding 250 pounds you will need to confirm with a phonecall before making reservations.